FAQ + Contact
For requests, suggestions, or questions please fill out the form below and I will get back to you shortly.
Production & Processing Times (last updated 5/12/2022)
- Shirts & other apparel made to order (most items) ☆ 5-18 business days (average of 2 weeks for embroidery, average of 2-3 weeks printed)
- Shirts & other apparel in stock ☆ 2-7 business days
- Flags & blankets - 3-5 business days
- Hat embroidery ☆ 3-7 business days
- Phone cases ☆ 3-5 business days
- Mugs ☆ 2–7 business days
- Stickers, keychains, tote bags, & last chance items ☆ 2-7 business days (unless paired with a made to order item)
How it works: typical production timeline on made-to-order items
Once a week, we will gather all made-to-order printed apparel purchases and submit those orders to our local print shop partners in Portland, OR. Typically, they will print these items within 1-1.5 weeks. From there, we will pick up the items and hand package them with love to ship to you.
For made-to-order apparel embroidery (excluding hats at this time) we will order in blank garments to be stitched on as orders come in. We keep some common colors in stock.
Lastly, occasionally, items of all kinds are made at other facilities around the country to supplement high order volume and particularly for our cut/sew and sublimation products (flags, mugs, blankets). These are shipped separately and charged an additional shipping fee reflected in your order total.
Ordering + Shipping
How long in advance should I place my order for crossing/an event?
Made-to-order items can take anywhere from one to three weeks to process and 3-7 days of shipping time. Products kept in-house (stickers, keychains) can be turned around faster (leave a comment if you're on a deadline and I will try my best to get them in the mail ASAP). We advise that you plan at least three weeks ahead, if not more, for important dates.
Rush ordering may be available at $10 a garment. Contact us to let us know what you need and we can provide our fastest timeline to you.
Can you make something custom for me?
Maybe! Reach out with your request. I am happy to create a design for a bulk order. Individual custom requests are accepted on a case-by-case basis depending on workload and demand. Suggestions for products are always welcome!
*By requesting a custom order from me, you affirm that you have permission from your national organization for Pa'lante Para to use your organization's trademarks, images, and likenesses if we do not already carry licensing for your organization*
We will not make content/para that brags about a difficult intake process, puts down other sororities or unaffiliated/dropped womxn, is generally elitist in nature or not in good taste. We do not want our para to reflect or foster negativity.
I see you offer Sezzle! How does it work?
We are excited to partner with Sezzle to offer affordable payment plan options on orders of $75+! Be sure to select Sezzle at checkout to take advantage of the payment plan option.
Why $75+? Sezzle charges us fees to use their service, and with royalties and fees that we pay to organizations, we just can't offer it for lower amounts and keep our prices low. However, we also recognize that buying para for long lines is extremely cost prohibitive. We want to make it more accessible for individuals and chapters to be able to buy gifts for their lines (or even if you want a shopping spree for just yourself and want an easier way to do that, we get it). We are always running our 6+ stickers for 20% off deal as well, with code NEOSZN at checkout.
Why haven't I received an order confirmation?
You've either given us a misspelled email address, or did not provide one. Let us know by sending us a message below and we will update your contact information!
Oh no! I ordered the wrong item! How do I change/cancel my order?
Please let us know immediately! If you give us a heads up before your item is made or packed, we can change it. Made-to-order items cannot be canceled once they are started. The best way to figure out where in the process your item is would be to email/message below to check up on it.
I forgot about a coupon/discount, can I apply it to my order?
Sorry, we cannot retroactively apply a discount to your order.
I only received part of my order.
Some pieces are stored and/or printed and shipped directly from Portland, OR, which is Pa'lante's home base. Other items are shipped out directly by our manufacturing partners with fulfillment locations in Charlotte NC, Los Angeles CA, Dallas, TX, Tijuana MX, and Europe (listed in order of most to least likely to be sent out from). These separate shipments are typically our flags, blankets, mugs, phone cases, and occasionally apparel.
My package never arrived.
Before getting in touch with us, double-check the address you provided to make sure it is correct. We will not replace any packages that are lost due to an incorrect address. If the address is correct, reach out to your local USPS contacts and provide your tracking number for assistance.
Please note that if you choose UNTRACKED shipping at checkout, we cannot provide assistance for a lost package.Untracked shipping is only available on accessories orders under $25.
Returns + Exchanges
My order arrived damaged/incorrect/wonky.
If your item arrived damaged, incorrect, or just really weird in some way, please let us know by emailing us at firstname.lastname@example.org within 7 days of receiving your order. Please also send along a picture of the item. We will be happy to replace the piece for a new one.Returning apparel (shirts, joggers, hats, fanny packs), phone cases, customized jewelry:
These items are made to order and we cannot offer returns or exchanges. Please take a look at the size guides to make sure you are getting the right fit.
Returning stickers, keychains, totes, non-customized jewelry:
Give us a heads up at email@example.com and ship the unworn/unused items to the address provided within 7 days of receiving your order.
Sorry, we do not offer exchanges at this time.
Ordered the wrong size and realized after it was too late? Here are some suggestions:
- Save the item for a crossing gift, big, or little
- Exchange with someone else in your organization
- Sell to someone else in your organization
- Include the item in a chapter fundraiser raffle
DTG, heat-pressed, & screen printed apparel:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life (especially heat-pressed items). Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Avoid water, chemicals (such as cleaning products), and perfumes/lotions. Use a soft jewelry cloth to restore shine. Do *not* use a polishing cloth as this will strip away the plating.